FAQs

Find your answers here

Delivery

What are our delivery charges?

What happens when I miss my delivery?

How are 'custom' made items delivered?

Returns

How does the return process work?

How much time do I have to return an item?

How will I be refunded and how long will it take to receive my refund?

How do I return a custom made item?

How much do I need to pay for returns?

Payment

What payment methods are accepted?

What security measures are taken to keep my payment details safe?

Customer Account

How do I create an account?

How do I change my password?

How do I delete my account?

How do I change my account settings?

I forgotten my password, how do I reset it?

Product care advice by material

Wood

Resin

Metal

Seashells and sand

Clay

Cotton

Privacy Policy

Privacy policy summary

Information we collect about you

Use made of the information

Disclosure of your information

Cookies

Social Media

Where we store your personal information

Your rights

Children

Contact

Cookies Policy

Cookies policy summary

Use of cookies

Third Party Cookies

Managing cookies

Enabling cookies

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