Delivery Information

All our regular orders are dispatched within 48 business hours. If there is a delay, we will let you know instantly. Shipments are arranged via Royal Mail, Parcelforce, DHL or UPS from our warehouse in the United Kingdom. A shipment confirmation email will be sent to you after the order has been shipped. 

DELIVERIES WITHIN THE EUROPEAN UNION

For large and bulky furniture (i.e. tables, cabinets, fireplaces): 

DELIVERIES OUTSIDE THE EUROPEAN UNION

We are happy to deliver to countries outside of the European Union, please contact us and let us know which products you are interested in and we will get back shortly with a tailored and cost-effective shipping quotation. 

PLEASE NOTE

All shipments are made on UK business days only. Cost for shipping are quoted in Pound Sterling.

Banbayu cannot accept any responsibility for packages that are signed for by someone other than the addressee. Only Next day delivery can be tracked at every stage. For further information regarding this please contact our Customer Care Team

Postcodes in the following area will incur a further £15 charge on top of the UK shipping rates listed above, which will be added at checkout: Highlands and Islands of Scotland: IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE, Northern Ireland, Isle of Man and Isles of Scilly: BT, IM, TR21-25.

Fireplaces and furniture cannot be delivered next day. Fireplaces and paintings are delivered within 12-14 days and custom furniture within 12-18 weeks.

MISSING OR DAMAGED ITEMS

Please check your order as soon as you receive it. If your order is not as expected, please contact our Customer Care Team as soon as possible with your order confirmation number to hand.

TRACKING YOUR ORDER

Only express delivery and next day delivery can be tracked. If you would like to track your order for whatever reason, please contact our Customer Care Team and we can provide the necessary information for you.